Refund & Cancellation Policy

CatchOneTV aims to provide a reliable IPTV service experience. Customers are encouraged to review this refund policy carefully before purchasing any subscription.

1. Free Trial

CatchOneTV may offer a free trial so users can test service compatibility before purchasing.

Free trial requests may be submitted here: https://catchonetv.net/free-trial

This allows users to verify:

• Device compatibility
• Internet connection quality
• Application setup

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• Service cannot be activated
• Access credentials cannot be delivered
• Technical issues prevent the service from starting

Refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

• Internet connection problems
• ISP blocking or network restrictions
• Device incompatibility
• Channel list or content changes
• Customer change of mind after activation
• Failure to complete required verification procedures (KYC)
• Account suspension due to violation of Terms

4. Refund Request Process

To request a refund:

1. Contact our support team
2. Use the same email address used during purchase
3. Provide your order number or invoice

Submit requests here: https://catchonetv.net/contact

Requests are typically reviewed within 24-72 hours.

5. Refund Method

Approved refunds will be issued using the original payment method whenever possible.

Cryptocurrency refunds may be processed using alternative methods depending on transaction conditions.

6. Order Cancellation

Orders may be cancelled before service activation by contacting support.

Once service credentials have been issued, cancellation may not be possible.

Customer Support

Customer support is available 24 hours a day, 7 days a week, 365 days a year.

• Support Page: https://catchonetv.net/contact
• WhatsApp Support: https://wa.me/212708014790