Refund Policy

1. Satisfaction Guarantee

At Catchonetv, we stand behind the quality of our service. If you are not satisfied with your subscription, we offer a refund under the conditions outlined below.

2. Eligibility for Refund

• Refund requests must be submitted within 7 days of the original purchase date.
• You must provide a valid reason for your refund request (e.g., service not working on your device, quality issues).
• The refund applies only to first-time purchases. Renewals are not eligible for refunds.

3. Non-Refundable Cases

• Account has been used extensively (more than 48 hours of streaming).
• The request is made after the 7-day refund window.
• Account termination due to a violation of our Terms of Service.
• Issues caused by third-party hardware, software, or internet connection problems on the customer's end.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via the contact page or WhatsApp.
2. Provide your order details (email, order number, and payment method).
3. Describe the reason for your refund request.
4. Our team will review your request and respond within 24 hours.

5. Refund Processing

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used during purchase.
• Processing time may vary depending on your bank or payment provider.

6. Cancellations

You may cancel your subscription at any time. However, cancellation does not automatically qualify for a refund. Your service will remain active until the end of your current billing period.

7. Contact Us

If you have any questions about our Refund Policy, please contact us. Our support team is available 24/7.